Veteran identity modernization

Challenge: VA digital services are used by millions of veterans every month. To access VA services, veterans face a confusing sign-in process, with multiple sign-in pathways and credential options that vary in compliance, security, and usability. This results in poor user experience, high costs to license duplicative credentials, and increased fraud and security risks.

Approach: With TMF support, VA is taking steps towards a single, modern, and easy sign-in service, allowing seamless digital access to benefits and services through Login.gov. VA is working to:

• Support the seamless transition of existing users to Login.gov
• Create an in-person identity verification option for veterans unable to sign up online
• Pilot physical security keys for multi-factor authentication to improve accessibility and security