Farmers.gov customer experience portal

Challenge: USDA’s farm production and conservation mission area includes the work of the Farm Service Agency (FSA) and the Natural Resources Conservation Service (NRCS). Both FSA and NRCS provide financial and technical assistance to farmers and ranchers through related conservation programs. In an effort to consolidate systems and improve user experience, USDA aimed to update and modernize conservation financial assistance and payment operations systems across FSA and NRCS.

Approach & Outcomes: With TMF support, USDA:

• Developed a proof of concept that integrated disparate enrollment processes into a consolidated Farmers.gov citizen experience portal
• Documented both current and proposed processes
• Identified and developed four robotics process operations demonstration tools