Case management system modernization

Challenge: NLRB protects the rights of U.S. employees to join together, with or without a union, to improve their wages and working conditions. In 2023 alone, the agency took in over 22,000 unfair labor practice cases and recovered more than $56 million in make-whole relief. To process these cases and union election petitions, NLRB relies on its electronic case management system (CMS) to collect, retrieve, and store information. However, NLRB’s legacy CMS is outdated at 17 years old-resulting in case processing delays, reduced data reliability, greater cybersecurity risk, and less adaptability to evolving technological standards.

Approach: With TMF support, NLRB intends to implement a modern, cloud-based CMS, centered on:

• Automation
• Streamlined business processes
• Data integrity
• Increased security posture

This will allow for critical improvements in agency processes, data quality, and the accessibility of services on NLRB’s public website, such as e-filing documents and obtaining public information. The project’s focus on these areas contributes to the agency’s commitment to staying current with technological advancements and meeting or exceeding federal standards for efficiency, productivity, and transparency.