Charge and case management system modernization

Challenge: EEOC investigates charges of job discrimination. Currently, its charge and case management program runs on an outdated backbone system that relies on expensive proprietary technologies. It requires use of manually entered alphanumeric activity codes, rather than plain language automated workflow, to record case information for the over 200,000 inquiries reviewed by the agency each year. The legacy system also supports state and local government agencies and EEO federal sector operations. EEOC needs to modernize its system to more efficiently process cases, improve accessibility and security, and reduce operating costs.

Approach: With TMF support, EEOC is developing a cloud-based core charge and case management system. This investment will:

• Improve overall functionality of its system, increasing efficiency of EEOC’s private and public sector operations and benefiting the Fair Employment Practices Agencies that use the system
• Provide end-to-end digital processing of charges to applicants and employees seeking assistance
• Improve accessibility and reduce security risk from legacy technologies
• Decrease software licensing expenses and reduce development and maintenance costs