Automated commercial environment collections module

Challenge: CBP’s mission includes customs enforcement, revenue collections, and trade protections. CBP’s 30-year-old collection tool, the Automated Commercial System (ACS), was housed on the agency’s last remaining mainframe solution. CBP required an updated system and a flexible, secure platform to meet the growing complexities of global trade facilitation and enforcement.

Approach: With TMF support, CBP developed the Automated Commercial Environment Collections module, retiring ACS and decommissioning its last remaining mainframe solution.

This investment:

• Helped CBP improve customs enforcement, revenue collections, trade protections, and user experience through improved features and business capabilities
• Saves CBP’s workforce time and ensures customers get their refunds as quickly as possible, eliminating the need to stuff and send envelopes by postal mail
• Saves the agency over $30 million annually in legacy system operations and maintenance costs
• Enabled electronic processing of over 92% of revenue in FY21 and automated posting of about 4,000 consolidated deferred tax bills, replacing labor-intensive manual posting