Ensuring injured and ill workers receive services and benefits faster

Challenge: The Integrated Federal Employee Compensation System (iFECS) allows all federal agencies to file claims. iFECs, operated by DOL’s Office of Workers’ Compensation Programs (OWCP), is the backbone and system of record for the Disability Management Portal (DMP) and Employees’ Compensation Operations and Management Portal (ECOMP). The system provides services to more than 2.5 million workers, with over 200,000 new cases processed in FY23. It was built nearly 20 years ago and consists of 98 applications running on legacy architecture, with elaborate and archaic workflows. This adds significant friction to case management which can overwhelm claims examiners, delay processing, and interrupt tasks. This project will mitigate the cybersecurity, operational, and financial risks of processing sensitive federal employee health records and annual claims.

Approach: With TMF support, DOL will:

• Reduce claim adjudication time and improve customer interactions to enable beneficiaries to receive proper services and return to work faster
• Provide robust modern cybersecurity controls that increase the security of beneficiary health data
• Adopt a modern cloud-based architecture and incrementally deploy automated features and workflows