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IT modernization

POSTAL REGULATORY COMMISSION (PRC): Enabling capacity for the agency that oversees the U.S. Postal Service

Challenge: PRC oversees the U.S. Postal Service (USPS), which operates over 34,000 post offices. The pandemic, workforce shortages, and supply chain disruptions challenged the postal system’s ability to provide efficient mail delivery. These factors, alongside a surge in public interest in participating in PRC’s proceedings, put pressure on its public-facing website and docket system, which is over 20 years old and at imminent risk of failure. PRC’s ability to swiftly scale up oversight efforts is also hindered by an outdated data environment, which requires PRC economists to analyze large volumes of data manually.

Approach: With TMF support, PRC is replacing its systems with cloud-based applications and developing a user-friendly public-facing website, modern docket system, and new data management system. This investment will:

  • Ensure that PRC remains effective and responsive to the public in the face of unprecedented challenges for USPS
  • Enable faster and more thorough data analysis
  • Reduce operations and maintenance costs
  • Investment start: 03/2022
  • Project status: Active
  • Transfer status: 100%
  • Repayment status: 78%
  • Schedule delay: Yes
  • Cost overruns: No
  • ARP funding: Yes
  • Commercial product: Yes
  • Total TMF investment amount: $4,045,000
  • TMF spend to date (obligated): $4,037,567