Improving customer experience with digital content delivery

Challenge: NTSB investigates civil aviation and other transportation accidents, conducts safety studies, provides safety recommendations, and makes results publicly available on NTSB.gov. With data stored in multiple systems, it is challenging for regulators, advocates, families of accident victims, and Congress to find, understand, and use this information.

Approach: With TMF support, NTSB is streamlining its systems and ensuring users can find investigation information through:

• Centralized accident data to improve search capabilities
• A reimagined process for report publishing and document management
• Near real-time sharing of datasets, including investigation progress
• Customer notifications